Returns & Exchanges

At Bob, we want you to be completely satisfied with your beauty routine. If a product isn't the right fit for your skin, we offer a hassle-free return or exchange within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the products in their original packaging, ensuring all caps are tightened to prevent leaks during transit.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund or exchange within 5 to 7 business days.