Frequently Asked Questions

Everything you need to know about Bob's beauty essentials.

Are Bob products cruelty-free and vegan?

Yes, all our products are 100% cruelty-free and vegan. We never test on animals and ensure all our ingredients are plant-based and ethically sourced.

What is your return policy for opened skincare?

We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been opened.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your beauty fix sooner.

Can I track my order once it has shipped?

Absolutely! Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor its progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Afterpay.

Are your containers recyclable?

Sustainability is a priority at Bob. 90% of our packaging is made from recycled glass or BPA-free plastic and is fully recyclable through local curbside programs.